How can we help?

Finish the proof you chose for the session: your after photo, the quiz or your evidence. When Shoko verifies it, your apps unlock. If you’re truly stuck, you can end a session early from Settings with your emergency unlock password.

Open Shoko and go to Settings › Clear All App Restrictions (you’ll need your emergency unlock password). If that doesn’t help, you can remove Shoko’s Screen Time access in iOS Settings › Screen Time, then email us so we can look into it.

You can reset it in Shoko’s Settings. The reset takes 2 hours by design, so it can’t be used as a quick way around a session. We can’t recover or bypass the password for you.

Shoko is free to download. Verifying your work uses AI, so it needs a Shoko Pro or Shoko Pro Plus subscription, billed monthly or yearly through Apple. Prices, and any free trial, are shown in the app before you buy.

On your iPhone, open Settings, tap your name, then Subscriptions, and choose Shoko. You can also use Settings › Manage Subscription inside the app. You keep access until the end of the period you’ve paid for.

Apple handles all payments and refunds. You can request one at reportaproblem.apple.com.

No. Apple gives Shoko only anonymous tokens for the apps you pick, so it can’t see app names, your usage or anything inside other apps. Read more in the Privacy Policy.

They’re sent for AI checking only after you allow it in the app, and they aren’t stored on our servers. The Privacy Policy explains exactly where they go.